We have put in place all protections against the spread of COVID-19, to comply with all necessary recommendations from the Australian Government and the NSW Health Department, NPWS and also from the various Hospitality advisory sites.
These protections are based on current restrictions. They are for your protection, the protection of the community, the protection of our season and the protection of our staff.
We really want you to have a great holiday, but also a safe and healthy one. We will continue to review Public Health orders and will let you know if there are any changes to our policies as a result of any relaxation of physical distancing.
Last updated: 17Nov20
Please abide by our COVID Safe rules at all times. They are in place to keep you safe, us safe, our jobs safe, our business safe and our greater community safe.
If you, or anyone in your group or family, have any cold or flu-like symptoms prior to arriving at Valhalla, please do not come. Give us a call and cancel. We will provide a credit.
Confirm by email or SMS 0410 915 105 that neither yourself nor anyone in your group/family has any cold or flu-like symptoms.
Our staff have been directed and trained in COVID-19 procedures including:
Upon consultation with our cleaning specialist we have installed hand sanitiser stations at strategic points throughout the lodge.
If a person staying in or visiting the premises has or contracts COVID19, the following process will be undertaken:
If a person has symptoms of COVID but the infection is not yet confirmed, the following process will be undertaken:
Q. Are face coverings required?
A. At this stage the wearing of masks within the lodge is not required, however you may choose to do so.
Q. What if I have minor symptoms of sickness prior to arrival?
A. STAY HOME, DO NOT COME TO VALHALLA. Call us to organise new dates or a credit for your stay.
Q. What if I get sick when I am at Valhalla?
A. Notify the Lodge Manager immediately, go home, get a COVID-19 test and advise us of the results.
Q. What if I notice that another guest or staff member has signs of sickness?
A. Notify the Lodge Manager.
Q. What will happen if a staff member becomes sick?
A. They will be immediately isolated and excluded from duties. The above procedures will be followed.
Q. What if I have a temperature upon check in?
A. If your temperature is 37.5°c or more and you are showing signs of sickness you will not be admitted to the lodge but sent back to Jindabyne for COVID-19 testing. Should your temperature be 37.5°c or higher without symptoms you will be required to immediately isolate in your room with your travelling companion. Your temperature will be rechecked half an hour later. If your temperature is still elevated you will be directed to return to Jindabyne for COVID-19 testing. If you have no transport available, an ambulance will be called at your own expense. If it is late at night or conditions are extreme, we may permit you to isolate in your room overnight.
Q. What chemicals are used for fogging?
A. We use Nanocyn which is a 100% biodegradable, non-toxic chemical, which is a TGA Australia approved sanitisation agent that eliminates Bacteria & Viruses, including SARS-CoV-2 (COVID-19) in 30 seconds.
The sanitisation active ingredient is IONISED water. https://www.tga.gov.au/disinfectants-use-against-covid-19-artg-legal-supply-australia
Q. Why is there no room tidy?
A. This is a recommendation from our hospitality advisors. It is for the safety of our staff and guests in terms of less contact / less exposure. More time can also be allocated to frequent cleaning of high touch common areas.
Q. Where do I park?
A. Limited parking is available at the lodge, nearby the lodge or in the Perisher Car Park. Please be mindful not to park on any vegetation as you will be fined. Our address is 31 Candle Heath Road, Perisher Valley NSW 2624. Please drive to the conditions of the day and be on the watch out for animals crossing the road, particularly near the entrance station around dusk.
Q. Where do I get my park access pass?
A. You can pay at the toll booth upon entry into the park or at the NPWS office in Jindabyne or Perisher. If you arrive after the toll booth is shut, you must purchase a pass the next day from the Perisher office.
Q. How late can I arrive?
A. You can arrive whenever you like. If you arrive after the managers have retired for the evening, your room key will be left in your door and you will be temperature tested in the morning.
Q. What if I have a food allergy or general special dietary requirement?
A. Please advise us prior to arrival so we can cater accordingly. Please remind the lodge manager on arrival and feel comfortable to check ingredients with staff at each sitting. Some unusual special meals may attract a surcharge.
Q. Can older kids eat at the 6pm kids sitting?
A. Yes of course. Please notify us prior to arrival so we can cater accordingly. Note: the child will not be able to change back to the adult sitting during their stay.
Q. Can my young child eat with me at the 7pm adults sitting?
A. Yes, however they will be served a smaller portion of the adults set 3-course menu. The kids meal of the day will not be available at the 7pm sitting. Please notify us prior to arrival so we can cater accordingly. Note: the child will not be able to change back to the kids sitting during their stay.
Q. I am concerned about my child eating at the kids sitting.
A. Believe us, kids love the early sitting, especially active kids. It is much quicker, more casual, more fun and most importantly child friendly. Afterwards the kids can enjoy some chill out time before bed in the TV room while you enjoy a relaxing meal.