We have put in place all protections against the spread of COVID-19, to comply with all necessary recommendations from the Australian Government and the NSW Health Department, NPWS and also from the various Hospitality advisory sites.
These protections are based on current restrictions. They are for your protection, the protection of the community, the protection of our season and the protection of our staff.
We really want you to have a great ski holiday, but also a safe and healthy one. We will continue to review Public Health orders and will let you know if there are any changes to our policies as a result of any relaxation of physical distancing.
Last updated: 21June20
Our staff have been directed and trained in COVID-19 procedures including:
Upon consultation with our cleaning specialist we have installed hand sanitiser stations at strategic points throughout the lodge.
If you, or anyone in your group or family, have any cold or flu-like symptoms prior to arriving at Valhalla, please do not come. Give us a call and cancel. We will refund your paid tariff. Please advise cancellation with as much notice as possible so we can offer the room to another guest.
Pre-book your arrival: With no overnight ski lodge parking permitted in Perisher Valley, to stay on snow with us you will need to travel to Perisher by skitube, private 4WD transfer, shuttle or bus. Pre-booking is essential, you can no longer buy tickets on the day of arrival. See FAQs below for more information.
Complete your express check-in form
Download the COVIDSafe App and keep it on, do not swipe shut
Confirm by email or SMS 0410 915 105 that neither yourself nor anyone in your group/family has any cold or flu-like symptoms.
If a person staying in or visiting the premises has or contracts COVID19, the following process will be undertaken:
If a person has symptoms of COVID but the infection is not yet confirmed, the following process will be undertaken:
Q. What if I have minor symptoms of sickness prior to arrival?
A. STAY HOME, DO NOT COME TO VALHALLA. Call us. We will organise a refund for your accommodation or book for alternative dates.
Q. What if I get sick when I am at Valhalla?
A. Notify the Lodge Manager immediately, go home, get a COVID-19 test and advise us of the results.
Q. What if I notice that another guest or staff member has signs of sickness?
A. Notify the Lodge Manager.
Q. What will happen if a staff member becomes sick?
A. They will be immediately isolated and excluded from duties. The above procedures will be followed.
Q. Are there COVID-19 testing facilities at Perisher?
A. NO. Do not go to the Perisher Medical Centre for COVID-19 related symptoms, you could potentially shut down the entire resort. Testing can be performed at the COVID clinic at Jindabyne.
Q. What if I have a temperature upon check in?
A. If your temperature is 37.5°c or more and you are showing signs of sickness you will not be admitted to the lodge but sent back to Jindabyne for COVID-19 testing. Should your temperature be 37.5°c or higher without symptoms you will be required to immediately isolate in your room with your travelling companion. Your temperature will be rechecked half an hour later. If your temperature is still elevated you will be directed to return to Jindabyne for COVID-19 testing. If you have no transport available, an ambulance will be called at your own expense. If it is late at night or conditions are exteme, we may permit you to isolate in your room overnight.
Q. What chemicals are used for fogging?
A. We use Nanocyn which is a 100% biodegradable, non-toxic chemical, which is a TGA Australia approved sanitisation agent that eliminates Bacteria & Viruses, including SARS-CoV-2 (COVID-19) in 30 seconds.
The sanitisation active ingredient is IONISED water. https://www.tga.gov.au/disinfectants-use-against-covid-19-artg-legal-supply-australia
Q. Why is there no room tidy this season?
A. This is a recommendation from our hospitality advisors. It is for the safety of our staff and guests in terms of less contact / less exposure. More time can also be allocated to frequent cleaning of high touch common areas.
Q. Where do I park?
A. Parking is at Bullocks Flat Skitube Terminal for the skitube or at Jindabyne for a valet transfer/shuttle. See our website for details on getting here.
Q. Can I park at Perisher, at the lodge or anywhere nearby?
A. NO. There is no overnight parking available due to snow clearing operations and road closures. You risk fines and damage to your vehicle from snowploughs if you illegally park overnight on the mountain.
Q. Is Skitube included in my rates and how do I get tickets?
A. NO skitube is not included in your rates. You must purchase your ticket online in advance directly with Perisher. You cannot purchase a ticket on day of travel.
Q. How late can I arrive?
Q. What if I have a food allergy or general special dietary requirement?
A. Please advise us prior to arrival so we can cater accordingly. Please remind the lodge manager on arrival and feel comfortable to check ingredients with staff at each sitting. Some unusual special meals may attract a surcharge.
Q. Can older kids eat at the 6pm kids sitting?
A. Yes of course. Please notify us prior to arrival so we can cater accordingly. Note: the child will not be able to change back to the adult sitting during their stay.
Q. Can my young child eat with me at the 7pm adults sitting?
A. Yes, however they will be served a smaller portion of the adults set 3-course menu. The kids meal of the day will not be available at the 7pm sitting. Please notify us prior to arrival so we can cater accordingly. Note: the child will not be able to change back to the kids sitting during their stay.
Q. I am concerned about my child eating at the kids sitting.
A. Believe us, kids love the early sitting, especially active kids. It is much quicker, more casual, more fun and most importantly child friendly. Afterwards the kids can enjoy some chill out time before bed in the TV room while you enjoy a relaxing meal.
Q. How do I book my lift tickets and lessons for Perisher Snow Resort
A. You will need to book these directly on the Perisher website. Pre-booking is currently required.
Q. How do I get to Perisher Snow Resort?
A. If conditions and ability allow, it is a 2 minute ski down to the Perisher Centre footbridge. Alternatively it is a 10 minute walk.
Q. What about cross country, backcountry, hiking or snow shoeing activities?
A. A trip intention form will need to be completed online with NPWS.
Q. I read snow play is not allowed this season?
A. Tobogganing and tubing is not permitted anywhere in the Kosciuszko National Park this season including our leased area. You are permitted to build a snowman, make snow angels and have a snowball fight etc near by Valhalla Lodge, as long as social distancing rules are followed.
Q. Is it safe for my kids to play in the snow near the lodge?
A. Children should be supervised by parents at all times. Please do not allow your children to play under the roofline of the lodge (including on the balcony) and especially out the back or wherever you see a snow line has built up. Heavy snow and icecles can fall off the roof without warning. Do not allow your kids to play on the road where the oversnow vehicles run, it is very dangerous.